Frequently asked questions
FAQs are a collection of common questions and answers about a particular topic, product, or service that are often asked by users or customers. They are designed to provide quick and easy access to information and to address common concerns or issues.
Our faq's
Have any questions?
316 Money is a digital e-money account or wallet that offers users the ability to save, send, request, and make payments easily and conveniently.
You can sign up for 316 Money by downloading the app on your mobile device and following the registration process.
Yes, 316 Money is safe to use. We use industry-standard security protocols to protect our users' personal and financial information.
Yes, you can link your bank account to 316 Money and transfer funds between your bank account and your 316 Money account.
Yes, you can send money to someone who doesn't have a 316 Money account by using their email address or phone number.
Transfers are usually processed within minutes, but it can take up to 24 hours for the transfer to show up in your account.
There are no fees to use 316 Money, but there may be fees associated with certain transactions, such as sending money to another country.
Yes, you can use 316 Money internationally to send and receive money, but there may be fees associated with international transactions.
You can make payments for a variety of things, including rent, utilities, and other bills, as well as for purchases at participating merchants.
No, you cannot use 316 Money to withdraw cash directly, but you can transfer funds to your bank account and withdraw cash from there.
You can add money to your 316 Money account by linking your bank account, using a debit or credit card, or by receiving money from another user.
Your account is protected by a password or PIN, so even if your phone or device is lost or stolen, your account information will still be secure. However, you should contact our customer support team to report the loss of your device.
You can report a problem with your 316 Money account by contacting our customer support team through the app or on our website.
No, each user can only have one 316 Money account.
Yes, you can transfer money between different currencies with 316 Money, but there may be fees associated with the transaction.
You can view your transaction history on 316 Money by logging into your account and accessing your transaction history.
Yes, there are limits to how much money you can send or receive with 316 Money, depending on the type of transaction and your account status.
316 Remit is a service offered by 316 that allows users to send money to Cameroon, Nigeria, and many African countries directly from their 316 app.
For now you can send money to Nigeria and Cameroon with many more countries to add. You can also hold create balances in these with bank account details Please find an updated list of supported countries on the 316 app or website.
316 Remit supports direct deposits to 316 accounts in several African countries. You can find a list of supported countries on the 316 app or website.
To access 316 Remit, log in to your 316 app account, and select the Remit option from the menu. You can then choose the country you wish to send money to and follow the prompts.
No, 316 Remit currently only supports money transfers to African countries.
You can fund your 316 Remit transactions using your 316 e-money account or wallet cash balance and several other ways provided in your 316 account.
316 Remit offers little or no fees on international transfers and great exchange rates.
The exchange rates for 316 Remit transactions are competitive, and you can find them on the 316 app or website.
316 Remit transactions are usually processed within minutes depending on the collections method chosen when sending
If your 316 Remit transaction fails or is delayed, please contact 316 customer support immediately for assistance.
316 Invest is a revolutionary trading platform that allows users to invest in actual products and pools trading across several marketplaces and make earnings from trading returns.
The asset pool for 316 is retail. This refers to the collection of products that users can trade or invest in through the platform. These products are carefully selected by 316 invest to ensure that they have high growth potential and low risk for users. The asset pool is diversified across different industries and sectors to provide users with a well-rounded investment portfolio. The asset pool is continuously monitored and updated to ensure that it is performing optimally.
In general, the term "asset pool" refers to a collection of assets that are grouped together for a specific purpose, such as investing or risk management. By pooling assets together, investors can gain access to a wider range of investment opportunities and benefit from economies of scale. The assets in the pool are managed by professionals who make decisions on behalf of the investors to achieve the investment objectives of the pool.
Unlike traditional trading platforms, 316 Invest allows users to get in on the ground floor and benefit from actual returns from product sales, rather than relying on the stock market and its complex jargon.
To get started with 316 Invest, simply create an account on our website or app, choose a trading plan that reflects your comfort level, and start investing in the product lines or pools of your choice.
You can invest in a wide range of products across several marketplaces, including fashion, beauty, home, and electronics.
Yes, you can choose the specific products you want to invest in or invest in pools of products.
Our platform provides real-time updates on your investments and earnings, so you can easily track your progress.
Yes, you can withdraw your investment at any time, subject to the terms and conditions of your trading plan.
Withdrawal fees may apply depending on the terms and conditions of your trading plan.
As with any investment, there are risks associated with investing in 316 Invest. However, our platform is designed to minimize these risks and provide maximum returns.
Your investments are protected by the product lines or pools you invest in, which provide a buffer against market fluctuations.
We provide real-time updates on your investments and earnings, and our platform is designed to be transparent and easy to use.
Yes, our dedicated team of account management is available to help you understand your options and make informed investment decisions. Book a free consultation
Yes, you can invest from anywhere in the world, subject to the terms and conditions of your trading plan.
The minimum investment period varies depending on your trading plan.
Yes, you can reinvest your earnings or withdraw them, subject to the terms and conditions of your trading plan.
The notice period for liquidating trades in 316 Invest varies depending on the user's trading capital.
Yes, users have access to their capital at all times, but there is a minimum period required to liquidate trades.
MGR is the minimum return rate on a trading plan set by 316 Invest after taking into consideration the trading commission.
No, 316 Invest charges VAT only on business and organizational trading accounts.
The trading commission and MGR are reported on the user's trading account.
Yes, users can change their trading plan in 316 Invest, subject to the terms and conditions of their existing plan and the new plan.
You can contact us through our website or app, or by emailing our customer support team at [email protected].
316 Business offers tailored business solutions, warehousing and storage solutions, fulfilment solutions, and sourcing solutions.
316 Business caters to businesses of all sizes, from small businesses to large businesses.
Yes, 316 Business offers storage solutions built around the needs of your business. We offer palletization solutions for small businesses seeking to save on storage costs and holistic storage for large businesses.
Yes, Fulfilment by 316 offers cheap and efficient fulfilment solutions to businesses, including returns management.
Our dedicated team of account managers is available to help understand the needs of our clients and deliver solutions tailored to these needs.
You can get started by contacting us through our website or app and our team will guide you through the process.
The duration of set up depends on the size and complexity of your business needs, but we strive to deliver timely solutions to meet your requirements.
Yes, we offer our services to businesses located worldwide.
We offer a range of sourcing solutions, including product sourcing, supplier sourcing, and procurement services.
Can I track my inventory with 316 Business? Yes, our automated inventory management system allows you to track your inventory in real-time.
We offer a range of sourcing solutions, including product sourcing, supplier sourcing, and procurement services.
Can I track my inventory with 316 Business? Yes, our automated inventory management system allows you to track your inventory in real-time.
We offer a range of fulfilment solutions, including pick and pack, order fulfilment, and returns management.
Yes, we offer customized fulfilment solutions such as customised packaging tailored to the needs of your business.
You can take advantage of ads by advertising directly to users on the 316 app using our 316 ad server feature.
Yes, we offer integration solutions for e-commerce stores across several sales channels to streamline the fulfilment process. Book a demo
We have a comprehensive safety protocol in place to ensure the safety of your products during storage and transportation.
We have a robust system in place to handle damaged or lost products and ensure minimal disruption to your business operations.
Yes, we offer real-time updates on all our business solutions, so you are always aware of the progress and status of your solutions.
We offer a range of payment options, including digital payments and bank transfers, to suit the needs of your business.
We have strict data privacy and security policies in place to ensure the protection of your business data. See our Privacy Policy
Yes, we offer round-the-clock support to ensure that you receive timely support whenever you need it.
316 Marketplace is an online platform where buyers and sellers can buy and sell products in a safe and convenient environment.
To buy on 316 Marketplace, you need to download the 316 app, create an account, and browse the products available. Once you find the product you want to buy, simply add it to your cart, and proceed to checkout.
Yes, it is safe to buy on 316 Marketplace. We use state-of-the-art security measures to protect your personal information and ensure safe transactions.
To sell on 316 Marketplace, you need to download the 316 app, create a seller account, and list your products. You can also take advantage of our advertising options to increase visibility and sales.
You can sell a wide range of products on 316 Marketplace, including electronics, fashion items, home goods, beauty products, and more.
You can set your own prices for your products on 316 Marketplace. We recommend doing market research to ensure that your prices are competitive.
You can choose to receive payments via bank transfer or PayPal. Payments will be processed within 3-5 business days.
It is free to list your products on 316 Marketplace. We only charge a small commission fee on successful sales.
You can track your sales and orders on the 316 app. We also send email notifications for each new order.
Yes, you can offer discounts and promotions on your products. This can be a great way to attract more buyers and increase sales.
If a buyer wants to return a product, you can process the return through the 316 app. We offer returns management solutions to help streamline the process.
As a seller on 316 Marketplace, you are responsible for shipping and delivery. You can choose to ship the products yourself or use our Fulfilment by 316 service.
Yes, you can advertise your products on 316 Marketplace. We offer advertising options to help increase visibility and sales.
To set up your seller account, download the 316 app and follow the instructions to create your account. You will need to provide your personal and business information. Book a demo
You can contact customer support through the 316 app or via email. Our team is available to help you with any questions or issues you may have.
There are several ways to increase your sales on 316 Marketplace, including offering competitive prices, using attractive product photos, providing excellent customer service, and advertising your products.
Yes, you can sell internationally on 316 Marketplace. However, you will need to comply with all relevant laws and regulations for each country you sell in.
As a seller on 316 Marketplace, you are responsible for handling taxes. We recommend consulting with a tax professional to ensure that you comply with all relevant laws and regulations.
