Seller Performance Standards Policy for 316 Marketplace

Overview

316 Marketplace regularly evaluates the performance of all sellers to ensure a high standard of service for our customers. If your account fails to meet one or more of the performance standards outlined below, you will receive notification via email along with recommendations on how to rectify the issue. Failure to take immediate action to address or improve your performance may lead to the suspension or termination of your account.

Please continue reading to familiarize yourself with the standards you are required to uphold.

What is the Policy?

There are five key performance metrics that comprise Seller Performance Standards:

Pro Tip: It is your responsibility to review account performance and proactively improve performance metrics not meeting standards. You can view your performance metrics at any time via the Order and Fulfilment dashboard in Seller Centre.

Frequently Asked Questions:

Q: Where can I view my performance metrics?

A: You can view your performance metrics at any time via the Order and Fulfillment dashboard in Seller Center.

Q: What if my performance is affected by circumstances out of my control?

A: We understand there are issues outside of your control that may impact your performance data. 316 Marketplace monitors for severe weather, natural disasters, and fraud holds and will proactively monitor this data.

Q: What happens if I violate one of the performance standards?

A: Violation of a performance standard may result in the termination of your account. Appeals will not be accepted for termination, and your product listings will be deactivated accordingly.

Q: What is retail arbitrage?

A: 316 Marketplace reserves the right to take action against sellers engaged in retail arbitrage, which includes purchasing a product from another online retailer and having that retailer ship the product directly to the customer. Such actions may include, but are not limited to, suppressing your listings from search results and withholding funds.

Q: Can I appeal a suspension?

A: If your account is suspended and your suspension is appealable, you must submit an appeal along with a Business Plan of Action demonstrating your commitment to improving your performance. Find out what your Business Plan of Action must include by reviewing our Walmart Marketplace Seller Appeals Process.

Note: The information provided within this policy and related hyperlinks is for general informational purposes only and should not be construed as legal advice. Additionally, links to third-party content are not endorsed or warranted by 316 Marketplace, and reliance on such content is at your discretion.

Returns Policy for 316 Marketplace

Overview:

To ensure a seamless returns experience for our customers in the United Kingdom and Europe, all sellers on 316 Marketplace must adhere to specified return guidelines. This policy outlines the necessary requirements and exemptions for returned Marketplace items.

What is the Policy?

1. Return Centres:

• Sellers must set up return centre details in Seller Centre with a valid return address located within the United Kingdom or European regions. P.O. boxes cannot be used as return addresses.
• Multiple return centres can be established, but at least one must be operational at all times. The return centre display name cannot include any names associated with 316 Marketplace.

Additional Guidelines:

• 316 Marketplace reserves the right to audit return centre addresses for data quality and standardize return addresses.
• In case of termination, packages may be rerouted to designated return centres within the United Kingdom or European regions.

Return Shipping Carriers and Labels:

• Sellers may specify return shipping carriers and labels suitable for returns within the United Kingdom or Europe.

Return Windows

• Sellers must support a minimum return window of 30 days, beginning seven days after an item's ship date, except for certain categories.
• Sellers have the option to provide longer return windows if preferred.

Additional Guidelines

• As part of the Extended Returns Program, 316 Marketplace reserves the right to extend the return window beyond the minimum requirement.

Return Policy Exemptions

• Sellers may request Return Policy Exemptions for items such as freight, hazmat, custom, or luxury items.
• 316 Marketplace monitors Return Policy Exemptions and reserves the right to reject unreasonable requests.

In-store Returns

• In-store returns may be facilitated by 316 Marketplace within designated regions, subject to return settings.

Additional Guidelines

• Certain categories of items cannot be returned in-store, and sellers are responsible for processing and shipping such items.

Keep It Rules

• Sellers can establish Keep It Rules for refundable items they do not wish to be returned.

Refunds

• Refund processes vary based on return methods, including in-store and online returns.

Return Fees

• Return shipping charges to customers are not permitted.
• Restocking fees may apply for eligible items set up with Return Exemptions.

Frequently Asked Questions

Q: Can I cancel a customer-initiated return?

A: No. Customers can request that initiated returns be cancelled by contacting 316 Marketplace Customer Care.

Q: What items can’t be returned?

A: 316 Marketplace retains final authority to accept or decline any item that is eligible for return within the United Kingdom and Europe. Under no circumstance will 316 Marketplace accept the return of an ineligible item. Review a full list of non-returnable product types here.

Q: What if a customer returns an item that requires assembly?

A: Items that require assembly (e.g., indoor/outdoor furniture, grills, bicycles, etc.) must be fully disassembled and re-packaged prior to returning to a designated location.

Q: Can I dispute a return?

A: If eligible, you may dispute charges for a customer return, a 316 Marketplace Customer Care refund, a package that couldn’t be delivered and has been returned to the sender, or for an incorrectly charged Referral Fee.

Q: How will returned items affect my tax position?

A: Sellers should consult their tax advisors regarding adjustments to their tax position relating to returns within the United Kingdom and Europe. Additionally, sellers can refer to the Marketplace Retailer Agreement or the Tax Collection and Remittance Policy Addendum for further guidance.

Note: The information provided within this policy and related hyperlinks is for general informational purposes only and should not be considered legal advice. Additionally, reliance on such content is at your discretion.

Effective Date:22/03/2024

316 Marketplace Customer Care Policy

Overview

As a seller on 316 Marketplace, it’s your responsibility to promptly address inquiries from customers and 316 Marketplace Customer Care. Familiarize yourself with the policy below to ensure your responses meet Marketplace standards, as failure to comply may result in account suspension or termination.

What is the Policy?

When you receive a customer or 316 Marketplace Customer Care inquiry via email, phone, or in your Seller Centre Inbox, you must send a high-quality response within 48 hours of receipt, including weekends and Additional Days Off or Operational Outage periods. If you receive a Better Business Bureau or Attorney General Complaint, a high-quality response must be provided within the first hour of receipt.

Pro Tip: Your Seller Response Rate, defined as the percentage of inquiries responded to within 48 hours of receipt, must be maintained at >95%.

Failure to respond within 48 hours may result in order cancellations, refunds, seller category restrictions, or account suspension.

Additional Guidelines

Required

• Customer support must be provided in English for transactions in the U.K. and Europe.
• Voicemail must be available when a live agent cannot answer.
• A greeting must precede customers being put into a waiting queue.
• If call centre or toll-free number monitors or records customer service calls, customers must be notified.
• Sellers must represent themselves as separate entities from 316 Marketplace in providing customer service.
• Accurate contact information must be provided.
• Spam folders should be checked regularly, and Walmart addresses should be whitelisted.

Prohibited

• Including marketing/promotional materials or links to any website other than 316 Marketplace.
• Providing inaccurate or invalid contact information.
• Sending automated responses that require multiple follow-ups.
• Engaging in misleading or overpromising communication.
• Initiating contact via phone or any other method outside of your Seller Centre Inbox.
• Including advertisements in greetings and voicemail messages.
• Using Google Voice or any internet telephone service as your customer service number.
• Using private residential phone numbers.
• Sending unsolicited emails or telephone calls to customers, including for marketing communications.
• Using abusive or threatening language toward customers, 316 Marketplace, or other Marketplace sellers.

Pro Tip: 316 Marketplace sends automatic emails to customers about their order status at every stage, eliminating the need for additional order or product status updates unless directly requested by the customer.

Frequently Asked Questions:

Q: What should I do if a customer reaches out to me before they’ve made a purchase?

A: Respond to customers' requests for information about a product both before and after a sale. You may also receive customer communication forwarded by 316 Marketplace teams.

Q: I am unable to cancel or refund a customer order. What should I do?

A: Even if an order cannot be cancelled or refunded, respond to customer inquiries promptly and explain why the cancellation/refund cannot be provided.

Q: Can I use an automated answering system to respond to customers?

A: Toll-free telephone support must be offered to service 316 Marketplace orders. Live agents are preferred for Walmart Marketplace questions.

Q: Why did 316 Marketplace Customer Care provide a resolution to the customer?

A: 316 Marketplace may take customer service actions for the benefit of customers, including cancelling orders, issuing refunds, processing returns, or making other adjustments.

Q: Can I dispute a 316 Marketplace Customer Care refund?

A: If eligible, you may dispute a refund provided by 316 Marketplace Customer Care. Review Disputes Standards for more information.

NOTE: The information provided in this policy is for general informational purposes only and is not considered legal advice. Links to third-party content are included, and reliance on such content is at your discretion.

Effective Date: 22/03/2024]

316 Marketplace Prohibited Products Policy

Overview

Maintaining a Marketplace that customers can trust and one that complies with legal requirements is essential. All products listed for sale on 316 Marketplace must adhere to applicable local, state, and federal laws and regulations. Read further to understand which products are prohibited from selling on 316 Marketplace unless you obtain written approval.

What is the Policy?

• Products must comply with applicable local, state, and federal laws and regulations.
• All product labels, information, and images on the online product page must be in English. Additional languages are acceptable if English information is also provided.
• Packaging labels must meet relevant government agency requirements.
• The product's identity statement from the label must be included in the online listing title.
• sale of stolen property is strictly prohibited.
• 316 Marketplace reserves the right to remove any listing incompatible with its brand or in violation of law or policy, including suspension or termination of accounts.

While efforts are made to keep the policy current, all prohibited products may not be listed. 316 Marketplace may remove any listing without notice.

Additional Guidelines

Prohibited Products by Territory

• Products or their components/ingredients from Iran, Cuba, North Korea, Syria, or specific regions of Ukraine are prohibited.
• Ensure products are produced without forced labour and are legally admissible into the United States.

Prohibited Products by Category

Numerous categories have unique requirements. Failure to comply may result in automatic publishing.

Categories Requiring Pre-Approval

Certain categories, such as fragrance and luxury brands, require pre-approval from 316 Marketplace before listing.

Frequently Asked Questions

Q: How can I report a prohibited product on 316 Marketplace?

A: Use the provided mechanism to report prohibited products.

Q: How can I appeal a Trust & Safety violation?

A: Review the Trust and Safety Policy for information on appealing violations.

Note: Information provided is for general informational purposes only and not legal advice. Hyperlinks to third-party content are provided, and reliance on such content is at your discretion.

Fulfilment By 316: Prohibited Products Policy

Overview

At Fulfilment By 316 (FB316), our priority is to maintain a trusted and legally compliant marketplace. This policy outlines specific products and categories ineligible for our fulfilment services.

Compliance Requirements

All products listed on Fulfilment By 316 must comply with relevant local, state, and federal laws. We reserve the right to remove listings violating laws, policies, or our brand integrity. Non-compliance may lead to account suspension or termination.

Approval Process

Certain prohibited products may be approved for sale with written consent from your account manager and compliance experts.

Policy Updates

This policy is subject to change without notice. Sellers are responsible for adhering to the latest version.

Relationship to Marketplace Policy

Sellers must comply with both the Fulfilment By 316 and Marketplace Prohibited Products Policies. Inconsistencies will defer to this policy.

Prohibited Products by Category

1. DOT Fully Regulated Hazardous Items
2. Live Plants
3. Pesticides: Products labelled to kill, repel, or mitigate pests, viruses, or bacteria.

Other Prohibited Products

• Alcoholic beverages
• Ammunition
• Bleach
• Butane gas
• Certain medicines
• Charcoal
• Fertilisers
• Fire extinguishers
• Household paints
• Motor oil
• Paint thinners
• Syringes with needles*

*Exception: Approved non-medical use syringes include

• Empty syringes
• Sewing needles
• Cooking needles/syringes
• Lancets
• Automotive/tire needles

Contact Support

For clarification on product eligibility, reach out to our support team on [email protected].

Disclaimer

The information provided is for general informational purposes only and is not legal advice. F316 does not warrant, endorse, or assume liability for third-party content linked in this policy.

Shipping And Fulfilment Policy for 316 Marketplace Sellers

Overview

At 316 Marketplace, we prioritise providing a seamless shipping experience for our customers. To ensure consistency and reliability, all sellers utilising our fulfilment services must comply with the following policy requirements:

Purpose of this policy

Additional Guidelines for Fulfilment by 316 Sellers

At 316 Marketplace, ensuring timely delivery and maintaining high performance standards is crucial for customer satisfaction. To achieve this, sellers utilising our fulfilment services must adhere to the following additional guidelines:

Expected Delivery Date (EDD):

• The EDD represents the delivery date displayed to customers before making a purchase on 316 Marketplace.
• Calculated based on predefined order cutoff time, fulfilment lag time, and transit time.
• On-time Delivery Rate (OTD) must be maintained at 95% or greater as per Seller Performance Standards.
• In the event an item is five days past the EDD with no movement reported by the carrier in the last three days, it may be considered in a terminal state. Walmart reserves the right to cancel such orders, with associated costs borne by the seller.

Fulfilment Lag Time:

• Fulfilment lag time refers to the duration required to prepare an item for shipment, determined at the item level.
• Orders must be shipped by the end of the next business day (0- or 1-day lag time), unless an exemption request has been submitted and approved by 316 Marketplace.
• Exemption approval is discretionary, revocable, and product-specific. Changes to lag time may take up to 24 hours to reflect on 316 Marketplace.

Expected Ship Date (ESD):

• ESD denotes the date by which orders must be marked as Shipped with valid tracking information.
• Maintain a Valid Tracking Rate (VTR) of 99% or greater to meet Seller Performance Standards.
• Repeated failure to meet the ESD may result in negative performance metrics.
• EDD is assigned by adding the maximum transit time for a given method and region. Order cancelation analysis for past due EDD orders may be performed daily to provide refunds to customers.
• Orders placed by the order cutoff time are expected to ship as per the specified date below:

Please note : If an order is placed after the order cutoff time, an additional day is added to the fulfilment lag time.

Adherence to these guidelines ensures a smooth shipping process and contributes to a positive seller performance on 316 Marketplace.

Transit Times:

Transit times represent the number of business days required for the carrier to deliver an order to the customer after it has been shipped. These times vary depending on your chosen shipping method and the supported region. As a Fulfilment by 316 seller, you have flexibility in selecting carriers and service levels to meet the specified transit times within each shipping method.

Frequently Asked Questions:

Q: What is the order cutoff time?

A: The order cutoff time is the deadline for receiving orders each day. If you operate multiple Fulfilment Centres across different time zones, it's essential to choose a cutoff time that optimises order processing across all facilities.

Q: Can I modify my order cutoff time?

A: Yes, you can adjust your order cutoff time unless otherwise specified. By default, fulfilment centres have a cutoff time of 2:00 PM in the local time zone. Failure to configure the cutoff time may negatively impact your on-time shipping rate.

Q: What shipping carriers does 316 Marketplace support?

A: You can find a list of supported freight shipping carriers here and parcel shipping carriers here. We recommend using reputable carriers to fulfil orders on 316 Marketplace. Note that if you opt for small or regional carriers not integrated with 316 Marketplace, you may struggle to meet the 99% valid tracking requirement.

Q: How do I edit a tracking number after I’ve submitted it to 316 Marketplace?

A: You have a window of up to four hours after updating an order to the "Shipped" status to edit the tracking number. Refer to the "Update Tracking Numbers" section in Seller Center for detailed instructions.

Q: Can I use stamps or pre-paid envelopes to ship orders via USPS?

A: No, all orders must have a valid tracking number to ensure proper tracking and delivery. Stamps or pre-paid envelopes do not provide this tracking capability.

Tax Collection and Remittance Policy for 316 Marketplace

Overview

At 316 Marketplace, we are committed to complying with all applicable tax laws and regulations to ensure a transparent and seamless experience for both sellers and customers. This Tax Collection and Remittance Policy outlines our approach to tax collection, reporting, and remittance for transactions conducted on our platform.

Tax Collection Responsibilities

1. Sales Tax Collection

• As a seller on 316 Marketplace, you are responsible for collecting sales tax on applicable transactions based on the buyer's shipping address.
• You must accurately calculate and collect the appropriate sales tax rate according to the jurisdictional tax laws applicable to the buyer's location.

2. Value Added Tax (VAT) Collection (for international sellers):

• International sellers are responsible for collecting and remitting Value Added Tax (VAT) on transactions based on the destination country's tax regulations.
• Sellers must ensure compliance with VAT requirements for cross-border sales and accurately charge VAT rates applicable to the buyer's country.

3. Marketplace Facilitator Tax Collection:

• In certain jurisdictions, 316 Marketplace may act as a Marketplace Facilitator, assuming the responsibility for collecting and remitting sales tax on behalf of third-party sellers.
• Where applicable, 316 Marketplace will collect and remit sales tax on behalf of sellers in accordance with Marketplace Facilitator laws.

Tax Remittance and Reporting:

1. Remittance Frequency:

• Sales tax and VAT collected by 316 Marketplace or sellers must be remitted to the appropriate tax authorities in a timely manner, as per the respective tax jurisdiction's requirements.
• The frequency of tax remittance may vary depending on the tax jurisdiction and the volume of transactions.

2. Reporting:

• Sellers are responsible for maintaining accurate records of all transactions, including tax collected and remitted, for auditing and reporting purposes.
• 316 Marketplace will provide sellers with access to comprehensive sales tax reports to facilitate tax compliance and reporting.

Compliance Assistance:

1. Tax Compliance Resources:

• 316 Marketplace will provide sellers with educational resources, guides, and tools to help navigate tax compliance obligations effectively.
• Sellers are encouraged to seek professional tax advice or consult tax authorities for specific inquiries related to tax compliance.

2. Tax Reporting Assistance:

• 316 Marketplace may assist sellers with tax reporting by providing access to tax reports, transaction data, and relevant documentation upon request.

Non-Compliance Penalties:

1. Non-Compliance Consequences:

• Failure to comply with tax collection and remittance obligations may result in penalties, fines, or legal actions imposed by tax authorities.
• Sellers found to be non-compliant with tax laws may face account suspension or termination from 316 Marketplace.

Policy Updates:

1. Policy Revisions:

• 316 Marketplace reserves the right to update or modify this Tax Collection and Remittance Policy as necessary to reflect changes in tax laws, regulations, or business operations.
• Sellers will be notified of any policy revisions, and it is their responsibility to review and adhere to the updated policy terms.

Purpose of this policy

By participating as a seller on 316 Marketplace, you agree to comply with all tax collection, reporting, and remittance requirements outlined in this policy. Failure to adhere to these obligations may result in penalties or account consequences. We are committed to supporting sellers in their tax compliance efforts and providing the necessary resources for a smooth and transparent tax experience on our platform.

Note: Information provided is for general informational purposes only and not legal advice. Hyperlinks to third-party content are provided, and reliance on such content is at your discretion.

Multiple Seller Accounts Policy for 316 Marketplace

Overview

At 316 Marketplace, we strive to maintain a fair and transparent platform for all sellers to conduct their business. The Multiple Seller Accounts Policy is established to ensure integrity, prevent abuse, and maintain a level playing field for all participants in our marketplace.

Purpose of this policy

The Multiple Seller Accounts Policy is designed to maintain fairness, transparency, and trust within the 316 Marketplace ecosystem. Sellers are expected to comply with this policy to ensure the integrity and reputation of our platform. We appreciate the cooperation of all sellers in upholding these standards for the benefit of our community.

Policy Statement:

1. Single Seller Account Requirement:

• Each individual or business entity is permitted to operate only one seller account on 316 Marketplace.
• Creating multiple seller accounts for the same individual or entity is strictly prohibited and may result in account suspension or termination.

2. Authorised Representatives:

• In cases where an individual or entity requires multiple accounts for distinct business divisions or subsidiaries, they must seek explicit authorization from 316 Marketplace.
• Authorised representatives must provide valid documentation and justification for the need for multiple accounts, which will be reviewed and approved on a case-by-case basis.

3. Prohibited Activities:

• Sellers are prohibited from engaging in any activities that manipulate or exploit the marketplace system through the use of multiple accounts.
• Prohibited activities include but are not limited to:
  • Circumventing selling limits or restrictions imposed on a single account.
  • Evading performance metrics or penalties by distributing sales across multiple accounts.
  • Misrepresenting the identity or affiliation of multiple accounts to deceive customers or 316 Marketplace.

4. Account Verification:

• 316 Marketplace reserves the right to verify the identity of sellers and their associated accounts to ensure compliance with this policy.
• Sellers may be required to provide documentation or information to confirm their identity and ownership of their seller account(s).

5. Consequences of Non-Compliance:

• Violation of the Multiple Seller Accounts Policy may result in immediate corrective actions, including but not limited to:
  • Suspension or termination of all associated seller accounts.
  • Removal of listings and products from 316 Marketplace.
  • Withholding of funds or financial penalties for non-compliant activities.

6. Appeals Process:

• Sellers who believe they have been wrongly accused of violating the Multiple Seller Accounts Policy may submit an appeal to 316 Marketplace.
• Appeals will be reviewed by our compliance team, and decisions will be communicated to the seller in a timely manner.

Policy Enforcement:

1. Monitoring and Detection:

• 316 Marketplace employs automated systems and manual reviews to monitor seller account activity and detect potential violations of the Multiple Seller Accounts Policy.
• Suspicious account behaviour, patterns, or discrepancies may trigger further investigation by our compliance team.

2. Reporting Violations:

• Users are encouraged to report any instances of suspected policy violations related to multiple seller accounts to 316 Marketplace for investigation.
• Reports should include relevant details and evidence to aid in the investigation process.

Policy Updates:

1. Policy Revisions:

• 316 Marketplace reserves the right to update or modify the Multiple Seller Accounts Policy as necessary to adapt to changing business needs, marketplace dynamics, or regulatory requirements.
• Sellers will be notified of any policy revisions, and it is their responsibility to review and adhere to the updated policy terms.

Business Information Policy for 316 Marketplace

Overview

At 316 Marketplace, we are committed to maintaining a trustworthy and reliable platform for buyers and sellers alike. The Business Information Policy outlines the requirements and guidelines regarding the accuracy, verification, and confidentiality of business information provided by sellers on our platform.

Purpose of this policy

The Business Information Policy is designed to ensure the accuracy, integrity, and confidentiality of business information provided by sellers on 316 Marketplace. By adhering to this policy, sellers contribute to the trustworthiness and professionalism of our platform, fostering positive experiences for all users. We appreciate the cooperation of all sellers in upholding these standards.

Policy Statement

1. Accurate Business Information

• Sellers are required to provide accurate and up-to-date business information during the registration process and throughout their tenure on 316 Marketplace.
• Business information includes but is not limited to company name, address, contact details, tax identification number, and legal documentation.

2. Verification of Business Information

• 316 Marketplace reserves the right to verify the accuracy and authenticity of the business information provided by sellers.
• Sellers may be required to submit supporting documentation or undergo additional verification procedures to confirm the legitimacy of their business.

3. Confidentiality of Business Information

• All business information provided by sellers is considered confidential and will be handled in accordance with our Privacy Policy.
• 316 Marketplace will not disclose or share sellers' business information with third parties except as required by law or with explicit consent from the seller.

4. Prohibited Activities:

• Sellers are prohibited from providing false, misleading, or fraudulent business information on 316 Marketplace.
• Any attempt to manipulate or falsify business information may result in immediate account suspension or termination.

5. Updates to Business Information:

• Sellers are responsible for keeping their business information accurate and up-to-date at all times.
• Changes to business details, such as company name, address, or contact information, must be promptly updated in the seller's account settings.

6. Business Information Display:

• Certain business information, such as company name and address, may be displayed publicly on 316 Marketplace to facilitate transactions and communication between buyers and sellers.
• Sellers have the option to control the visibility of certain contact details or business information through privacy settings.

7. Third-Party Services and Integration:

• Sellers may choose to integrate third-party services or applications with their 316 Marketplace account to manage business information or streamline operations.
• Integration of third-party services must comply with our Terms of Service and Privacy Policy, and sellers are responsible for ensuring the security and confidentiality of their business data.

Policy Enforcement

1. Monitoring and Auditing

• 316 Marketplace employs monitoring mechanisms and periodic audits to ensure compliance with the Business Information Policy.
• Any discrepancies or inaccuracies identified during audits may result in corrective actions, including account suspension or termination.

2. Reporting Violations:

• Users are encouraged to report any instances of suspected policy violations related to inaccurate or fraudulent business information to 316 Marketplace for investigation.
• Reports should include relevant details and evidence to aid in the investigation process.

Policy Updates

1. Policy Revisions

• 316 Marketplace reserves the right to update or modify the Business Information Policy as necessary to adapt to changing business needs, regulatory requirements, or industry standards.
• Sellers will be notified of any policy revisions, and it is their responsibility to review and adhere to the updated policy terms.

Frequently Asked Questions

Q: Will I be notified prior to 316 Marketplace imposing a consequence?

A: Yes, 316 Marketplace will inform you of any pending consequences and provide you with the opportunity to respond before the consequence takes effect. Notifications will be sent via Seller Center and to the contact information on file. Ensure your Seller Center profile is regularly updated to receive important messages.

Q: How will I know if I need to submit information for certification?

A: You will receive an email to your primary business contact requesting certification of your information. Additionally, when you log in to Seller Center, you'll see a prompt to certify your information and make any necessary changes.

Q: What if I receive an email from an unknown address requesting verification of my seller account information?

A: Never respond to emails from unknown addresses, as they may be phishing attempts. Remain vigilant against bad actors trying to obtain your business information. If you're uncertain whether a request is from 316 Marketplace, create a case with Seller Support through Seller Center.

Q: Do I need to certify my business information?

A: Yes, all third-party Marketplace sellers who have earned $5,000 or more in gross revenue and have sold 200 or more new or unused consumer products on 316 Marketplace must certify their business information annually.

Q: How long does it take for 316 Marketplace to verify my information?

A: Verification typically takes around five to six days.

Q: Will my business information be visible to 316 Marketplace customers?

A: Yes, your business contact information and business name are visible on your seller page on 316 Marketplace.

Q: If I have been previously penalised due to non-certification, how long does it take to reinstate my account post-verification?

A: Once you've submitted your business information, it may take at least 24 hours to reinstate your account. Additional verification may prolong the process.

Q: I've completed the annual certification, but I need to update my business information. Where can this be done?

A: You can update your business address, legal name, and tax-related information through your Tax profile in the Seller Center. For changes to your customer service contact, submit updates via the Manage Contacts dashboard in Seller Center.

Q: I need further assistance. What should I do?

A: Create a case for Seller Support through Seller Center. If you're not logged in, create a case through the Password or Other Access Issue section, selecting Inform Act Compliance.

Note: The information provided is for general informational purposes and not legal advice. Links to third-party content are provided, and reliance on such content is at your discretion.

Referral Fee Schedule for Contract Categories

Overview

As a Marketplace seller on 316, you pay a Referral Fee for each product you sell. This fee varies based on the Contract Category (Product Type) of your item.

What is a Referral Fee?

The Referral Fee is a percentage of the gross sales of each product sold. It's determined by the Contract Category assigned to your items during the setup process.

What is a Contract Category?

The Contract Category corresponds to the type of items sold on the Marketplace. Each category has a different Referral Fee percentage.

Where Can I Find My Referral Fee?

Check your Payment Report in the Seller Center. The Contract Category column displays the category for each item, and the Commission Rate column shows the Referral Fee percentage.

Referral Fee Schedule

Note: Total sales price includes item price, shipping, handling, gift wrap, and other charges. Lower Referral Fees may apply to specific categories, depending on the total sales price. These categories include Baby, Beauty, Electronics Accessories, Grocery, Health & Personal Care.

Frequently Asked Questions

Q: Can I sell items from multiple Contract Categories?

A: Yes.

Fulfilment By 316 Fees

Pricing Rule for 316 Marketplace

Overview

At 316 Marketplace, we prioritise fair pricing to ensure a positive shopping experience for our customers. Our Pricing Rule is designed to identify and address offers that are uncompetitive or unfairly priced. Failure to comply with this rule may result in account suspension or termination.

What is the Policy?

Pricing Rule

Our Pricing Rule automatically unpublished offers from 316 Marketplace that are egregiously priced in excess of prices currently or recently offered for the same item on our platform, a competing website, or at a level that could be viewed as price gouging or other unfair practices. We review both the listing price and shipping fee to determine compliance.

If any offers are flagged by this Pricing Rule, they are automatically unpublished. Sellers are notified via email and in Seller Center. Alternatively, sellers can check the Unpublished Items dashboard or download an Item Report in Seller Center to identify affected items. The reason code "Reasonable Price Not Satisfied" is provided in the report.

Egregious Shipping Cost

Additionally, the Egregious Shipping Cost rule automatically unpublishes offers from 316 Marketplace if the associated shipping fee is considered unacceptably high. Offers with low prices and unreasonably high shipping fees are not eligible for Buy Box boosts or site search prominence.

Buy Box Ineligibility

In cases where an offer is priced substantially higher than on our platform or competing sites, but not at a level requiring automatic unpublishing, we may remove the Add to Cart button and offer details from the item page. This policy aims to protect both customers and Marketplace sellers.

Frequently Asked Questions

Q: Why was my offer unpublished while others remain?

A: If you believe your item was incorrectly unpublished, create a case for Seller Support and provide relevant information.

Q: What should I do if my item was incorrectly matched?

A: Review the Troubleshoot External Price Mismatches guide for assistance.

Q: How can I republish my offer if it was unpublished due to the Pricing Rule?

A: If prices change on monitored competing websites and your item now falls within the acceptable range, we will automatically republish the offer. Alternatively, you can proactively update your price to be more competitive.

Q: How do I reinstate my Buy Box eligibility?

A: Update your price to be more competitive, and allow up to four hours for eligibility reinstatement.

Q: What should I do if my offer was unpublished due to the Egregious Shipping Cost rule?

A: Update the shipping fee in your Shipping Template to be more competitive. When the shipping fee falls within an acceptable range, we will automatically republish the offer.

Q: Can I appeal suspension due to Pricing Rules violations?

A: Yes, follow the instructions provided in the Appeal Suspension or Termination guide.

Note: The information provided is for general informational purposes only and should not be considered legal advice. Links to third-party content are provided, but 316 Marketplace does not endorse or assume liability for such content. Your reliance on external content is at your own discretion.

316 Marketplace Credit Card Chargeback Policy

Overview

A credit card chargeback, also known as a charge dispute or credit card reversal, occurs when a customer disputes a charge with their financial institution after making a purchase on 316 Marketplace. Customers may dispute charges due to various reasons such as unrecognised charges, stolen cards, undelivered products, or defective/damaged items. This policy outlines 316 Marketplace's approach to handling credit card chargebacks.

What is the Policy?

According to the 316 Marketplace Retailer Agreement, sellers are responsible for all credit card chargebacks, except those resulting from credit card fraud, for which 316 Marketplace assumes responsibility.

316 Marketplace collects all necessary information for customer chargeback claims received from credit card companies. A chargeback claim may take up to 90 days to appear on statements from the date of dispute with the customer's financial institution. Some disputes may take longer. Since many claims are handled by credit card companies, there is no recourse for appealing their decisions.

NOTE: Credit card chargebacks that sellers are responsible for are offset against amounts owed to them.

Frequently Asked Questions

Q: How does a credit card chargeback differ from a customer refund?

A: A customer requests a refund either directly from 316 Marketplace or the seller. However, if a customer disputes a charge with their credit card company, the final decision is made by the financial institution, and chargebacks cannot be reversed.

Q: How will credit card chargebacks be reflected on my Payment Report?

A: Credit card chargebacks will appear in the Payment Report as refunds with reason code 5025: Customer Chargeback.

Q: How can I prevent credit card chargebacks?

A: 316 Marketplace encourages you to take the following steps to prevent charge disputes:

• Use signature-required delivery methods for high-value orders/products.
• Describe your products and services in as much detail as possible.
• Ensure your customer service policy allows refunds and meets customer needs.
• Provide easy access to return and refund policies for customers.
• Do not change the shipping address provided by 316 Marketplace.
• Provide valid tracking details for all orders.

NOTE: The information provided in this policy is for general informational purposes only and should not be considered legal advice. Links to third-party content are provided, but 316 Marketplace does not endorse or assume liability for such content. Your reliance on external content is at your own discretion.

Appeal an Account Suspension

Overview

As a seller on 316 Marketplace, adherence to the Seller Performance Standards and Marketplace Retail Agreement is crucial. Failure to comply may lead to account suspension or termination. This guide outlines the procedure for appealing a suspension if deemed eligible.

What is the Policy?

If your selling privileges are suspended, you'll receive an email notification containing the suspension reason, your appeal eligibility, and any additional actions required from you. If your selling privileges are terminated, Walmart is not obligated to provide a reason, and appeals will not be granted.

Additional Guidelines

If your account suspension is due to failing to maintain Seller Performance Standards, follow the steps below:

Step 1 – Review Performance

Utilise the Order & Fulfilment Performance dashboard in Seller Center to review your performance metrics and understand why you failed to meet the standards.

Step 2 – Create a Business Plan of Action

Develop a written business plan of action outlining the performance violation and the steps you intend to take to rectify the issue. If you breached the Marketplace Retailer Agreement, detail the measures implemented to prevent future policy violations.

NOTE: Depending on the suspension reason, you may need to provide warehouse images, distributor or supplier invoices, and/or intellectual property documents in your appeal case. Failure to do so may result in appeal denial and further action on your selling privileges.

Step 3 – Submit

Once you've formulated a concise plan demonstrating your understanding of the suspension cause and proposed solutions, submit your plan by creating a case for Seller Support. Walmart Marketplace will contact you regarding the appeal decision. Appeals are handled and responded to in the order received.

NOTE: Submitting an appeal doesn't guarantee account reinstatement and implies your agreement to comply with the Seller Performance Standards and Walmart Marketplace Retailer Policies.

Frequently Asked Questions

Q: My selling privileges were reinstated. What should I do?

A: If your selling privileges are reinstated, continue following the steps outlined in your business plan of action to improve performance metrics and avoid future policy violations. Failure to improve may lead to a second suspension or account termination.

NOTE: The information provided in this policy is for general informational purposes only and should not be considered legal advice. Links to third-party content are provided, but 316 Marketplace does not endorse or assume liability for such content. Your reliance on external content is at your discretion.

Packaging Policy for 316 Marketplace

Overview

At 316 Marketplace, we prioritise delivering products to customers in excellent condition while minimising environmental impact. This packaging policy outlines our expectations for packaging materials and practices to ensure consistency and sustainability across all sellers.

Packaging Materials

1. Box Material:

• Use corrugated cardboard boxes whenever possible.
• Avoid using boxes with excessive branding or promotional content.
• Ensure boxes are sturdy enough to protect the product during transit.

2. Filler Material:

• Utilise eco-friendly filler materials such as recycled paper, air pillows, or biodegradable foam peanuts.
• Minimise the use of plastic-based filler materials.

3. Tape

• Use water-activated or paper-based tape for sealing packages.
• Avoid using excessive amounts of tape.

4. Labels:

• Ensure labels are clear, legible, and securely attached to the package.
• Include necessary shipping labels, barcodes, and customer information.

Packaging Practices:

1. Right-Sizing:

• Choose appropriately sized packaging to minimise empty space and reduce dimensional weight.
• Avoid using oversized packaging that increases shipping costs and environmental footprint.

2. Secure Packaging:

• Securely wrap fragile items to prevent damage during transit.
• Use additional padding for items prone to damage.

3. Sealing

• Seal packages securely to prevent tampering and ensure contents remain intact during transit.
• Use appropriate packaging tape to seal boxes effectively.

4. Branding

• While branding is encouraged, ensure it does not compromise the integrity or recyclability of the packaging materials.
• Use stickers or removable labels for branding whenever possible.

Prohibited

• Other retailers’ packaging.
• Promotional material from your company or any other entity.

Environmental Considerations:

1. Recyclability

• Prioritise packaging materials that are recyclable, compostable, or biodegradable.
• Clearly label packaging materials with recycling instructions for customers.

2. Minimalism

• Minimise packaging materials to reduce waste and environmental impact.
• Avoid excess packaging or unnecessary filler materials.

3. Reuse

• Encourage customers to reuse or recycle packaging materials whenever possible.
• Provide information on how customers can responsibly dispose of packaging materials.

Compliance:

1. Policy Adherence:

• All sellers must comply with the packaging policy outlined by 316 Marketplace.
• Failure to adhere to the policy may result in penalties or account suspension.

2. Education and Support:

• Provide resources and guidance to sellers to help them understand and implement the packaging policy effectively.
• Offer assistance and support to sellers transitioning to more sustainable packaging practices.

Feedback and Improvement

1. Continuous Improvement:

• Regularly review and update the packaging policy based on industry best practices and environmental standards.
• Encourage feedback from sellers and customers to identify areas for improvement.

2. Innovation

• Support innovation in packaging materials and practices that prioritise sustainability without compromising product safety or customer experience.

By adhering to the packaging policy, sellers on 316 Marketplace contribute to our commitment to environmental responsibility and customer satisfaction.

Promotional Pricing Overview

Overview

Promotional pricing serves as a tool to offer temporary price reductions for Marketplace items, lasting no more than 180 days. This article outlines the fundamentals of promotional pricing on 316 Marketplace, explaining its functionality and guidelines.

How Does it Work?

The Comparison Price, derived from an item's Was Price or List Price, acts as a reference point for determining strikethrough and discounted pricing on 316marketplace.com. To trigger a strikethrough, the promotional price must be at least 10% lower than the Was Price or List Price.

Additional Guidelines:

1. Promo Types:

• Reduced Price: Utilised to attract customer attention during peak shopping periods or special merchandising events like Black Friday or Cyber Monday.
• Clearance: Employed when significantly reducing prices to clear out inventory, such as for discontinued items.

Frequently Asked Questions:

1. Setting up Promotional Pricing:

• Sellers can refer to the "Promotional Pricing: Set Up in Seller Center" guide for detailed instructions.

2. Strikethrough Visibility:

• The absence of a strikethrough may be due to the promotional price not being 10% lower than the Was Price or List Price or incomplete Promo Type column in the submitted Price and Promotion template.

3. Viewing Active Promotions:

• Access all active promotions by running a Promotions Report in Seller Center.

4. Promotion Publishing Time:

• Allow up to four hours for promotion updates to reflect on Walmart.com. Upload Price and Promotions templates at least 24 hours before the desired start time, keeping in mind the promotions' Universal Time Zone (UTC) schedule.

5. Individual Customer Promotions:

Promotions are item-level and cannot be tailored to individual customers, as per the Marketplace Retailer Agreement prohibition against marketing/solicitation.

6. Rollback Tag Availability:

• The "Rollback" price tag is exclusive to items sold by Walmart and is not applicable to Marketplace sellers' listings.

This article serves as a comprehensive guide to understanding and effectively implementing promotional pricing strategies on 316 Marketplace.

Under-performing Item Removal Policy for 316 Marketplace

Overview

The Under-performing Item Removal Policy outlines the criteria and procedures for identifying and removing under-performing items from 316 Marketplace. This policy ensures the maintenance of quality standards and improves the overall customer experience.

Criteria for Under-performing Items

Procedure for Item Removal:

1. Identification: The Marketplace platform utilises automated algorithms and manual review processes to identify under-performing items based on the established criteria.
2. Notification: Sellers of identified under-performing items will be notified via email or through Seller Center regarding the potential removal of their items from the Marketplace.
3. Review and Appeal: Sellers have the opportunity to review the decision and provide relevant information or appeal against the removal within a specified timeframe. Appeals should include documented evidence to support the item's performance or compliance.
4. ion: Marketplace administrators will review the appeal and make a final decision regarding the item's removal based on the provided information and adherence to performance standards and policies.Decis
5. Removal Process: If the decision is upheld, the under-performing item will be delisted from 316 Marketplace within a reasonable timeframe. Sellers will be notified of the removal and provided with guidance on improving item performance or compliance.

Regular Monitoring and Review

The Marketplace platform continuously monitors item performance and compliance with established standards. Regular reviews are conducted to ensure the accuracy and effectiveness of the under-performing item removal process.

Feedback and Improvement

Feedback from sellers regarding the under-performing item removal process is welcomed and considered for continuous improvement. Marketplace policies and procedures are periodically updated to reflect industry trends and best practices.

This Under-performing Item Removal Policy aims to maintain quality standards, enhance customer satisfaction, and foster a competitive and trustworthy environment on 316 Marketplace.

Payment Activities

Overview

Understanding the various payment activities associated with your Marketplace account is crucial for managing your finances effectively. This guide provides an overview of the different payment activities you may encounter and how they impact your financial transactions on 316 Marketplace.

Purpose

This guide serves as a general overview of payment activities on 316 Marketplace and may not cover all possible scenarios or specifics. For detailed information or assistance with specific payment-related inquiries, please refer to your Marketplace account resources or contact seller support for personalised assistance.

What are Payment Activities?

Payment activities encompass various actions related to the processing, handling, and distribution of funds within your Marketplace account. These activities can include:

1. Order Payments: Payments received for orders successfully processed and fulfilled on the Marketplace platform.
2. Refunds: Reimbursements issued to customers for returned or cancelled orders, deducted from your account balance.
3. Fees Deductions: Deductions made for Marketplace fees, including referral fees, subscription fees, and any other applicable charges.
4. Payment Holds: Temporary holds placed on payments, typically for new sellers or under specific circumstances, such as account reviews or policy violations.
5. Adjustments: Any adjustments made to your account balance, such as corrections for overpayments or underpayments.
6. Disbursements: Transfers of funds from your Marketplace account to your designated bank account, typically occurring on scheduled disbursement dates.
7. Payment Statements: Detailed statements summarising your payment activities over a specific period, providing transparency and accountability.
8. Currency Conversion: Conversions of funds between different currencies, if applicable, with associated exchange rates and conversion fees.

How Does it Work?

• Payment Reserves: Account-level reserves are set aside to cover expected refunds, chargebacks, or other risks. These reserves are a normal part of selling on 316 Marketplace.
• Payment Holds: All Marketplace orders are subject to payment holds, typically seven or more days after shipment. Payment holds delay fund disbursement for a specified number of calendar days, starting after order shipment. Funds are processed in the next scheduled settlement cycle after the hold period ends. New sellers experience a New Seller Payment Hold until specific requirements are met.
• Payment Suspensions: Payments on accounts can be temporarily suspended for various reasons. During suspension, sellers do not receive funds until the suspension is lifted, which usually occurs after a risk review of the account.

Additional Guidelines

Payment activities may occur due to various reasons, prompting account reviews and risk assessments by 316 Marketplace. These reasons can include compliance issues, customer orders, payment service provider issues, performance or risk reviews, shipping concerns, unusual transactions, or legal matters.

Legal Issues

Payments are suspended during ongoing legal issues or cases on seller accounts. Once resolved and if no other payment activities exist, payments are released in the next payment cycle.

How to Access Payment Activities

You can access your payment activities through your Marketplace seller account dashboard. Navigate to the "Payments" or "Financials" section to view detailed reports, statements, and transaction histories. Additionally, you may receive email notifications or alerts for significant payment activities requiring your attention.

Understanding Payment Statements:

Payment statements provide comprehensive breakdowns of your financial transactions, including order payments, refunds, fees deductions, and any other relevant activities. These statements typically include dates, transaction IDs, amounts, and descriptions for each activity, allowing you to reconcile your account and track your financial performance effectively.

Frequently Asked Questions

Q: How long does it take for payment holds to be lifted for new sellers?

A: Review the New Seller Payment Holds Policy for detailed information.

Q: Where can I get help with questions about payment activities?

A: U.K and international sellers can create a case for Seller Support through the Payments & Adjustments section regarding missing payments.

Q: What constitutes a legal issue?

A: Legal issues include Temporary Restraining Orders (TROs), litigation cases, and other cases requiring legal authority

Q: What is a Temporary Restraining Order (TRO)?

A: A TRO is a legal order issued by a court to temporarily prohibit certain actions or behaviour, including selling counterfeit products or engaging in fraudulent activities.

Q: What is a litigation case?

A: A litigation case refers to third-party legal disputes filed in court against sellers, often involving breach of contract, intellectual property infringement, or violations of consumer protection laws.

Q: How often are payment statements generated?

A: Payment statements are usually generated on a regular basis, such as monthly or bi-weekly, depending on your Marketplace account settings. You can customise the frequency and format of your statements within your account preferences.

Q: Can I dispute any discrepancies in my payment activities?

A: Yes, if you notice any discrepancies or inaccuracies in your payment activities, you can raise a dispute or contact Marketplace seller support for assistance. Provide relevant details and evidence to support your claim, and the support team will investigate and resolve the issue accordingly.

Q: Are there any fees associated with currency conversions?

A: Yes, currency conversions may incur fees or exchange rate adjustments, depending on the currencies involved and the payment processing mechanisms used. Refer to your Marketplace fee schedule or payment terms for specific details on currency conversion charges.

Note: This information serves for informational purposes only and is not intended as legal advice. Sellers with legal concerns should consult their legal advisors.

New Seller Payment Hold Policy

Overview

The New Seller Payment Hold Policy outlines the conditions under which payments may be held for new sellers on 316 Marketplace. This policy is designed to ensure the security of transactions and protect both buyers and sellers from potential risks associated with new seller accounts.

Payment Hold Criteria

• New Seller Status: Sellers who have recently joined 316 Marketplace and have limited or no selling history may be subject to payment holds.
• Transaction Volume: Payment holds may be applied to new sellers with a high volume of transactions within a short period, especially if the transactions involve high-value items or display unusual patterns.
• Account Verification: Sellers who have not completed the account verification process or provided necessary documentation to verify their identity and business credentials may face payment holds until verification is satisfactorily completed.
• Risk Assessment: Payment holds may be implemented based on risk assessments conducted by the Marketplace platform, taking into account factors such as product category, geographical location, and previous instances of fraudulent activity.

Procedure for Payment Holds

• Notification: New sellers placed under payment holds will receive notification via email or through their Seller Center dashboard detailing the hold and providing instructions for resolution.
• Review Process: Sellers have the opportunity to request a review of the payment hold by submitting additional documentation or information to verify their identity, business legitimacy, or transaction authenticity.
• Resolution: Upon successful review and verification of the provided information, the payment hold may be lifted, and sellers will receive their pending payments in accordance with the standard disbursement schedule.
• Appeal Process: Sellers have the right to appeal the decision to place a payment hold if they believe it was applied erroneously or if they can demonstrate compliance with Marketplace policies and guidelines.

Duration of Payment Holds

The duration of payment holds for new sellers may vary depending on the specific circumstances and risk factors associated with their accounts. Holds may be lifted once the seller establishes a positive selling history, completes account verification, or resolves any outstanding issues.

Regular Monitoring and Review

The Marketplace platform conducts ongoing monitoring of new seller accounts to assess risk factors and ensure adherence to the Payment Hold Policy. Periodic reviews are conducted to adjust hold durations and criteria based on evolving marketplace dynamics and risk profiles.

Feedback and Improvement

Feedback from new sellers regarding the payment hold process is valued and considered for continuous improvement. The Payment Hold Policy undergoes regular review and updates to align with industry best practices and enhance security measures.

How it works

If you’re a new Marketplace seller, you’ll experience a payment hold after you begin selling to build sales history and credibility with customers. Keep reading to learn about this policy and how the timeframe works.

Your orders will be placed on a payment hold for a specified timeframe that varies by your country of incorporation.

Frequently Asked Questions

Q: What are these payment activities on my payment statement?

A: Learn more about payment activities here.

Q: I have been selling for more than 90 days, why am I still experiencing a payment hold?

A: You need to also receive £2,000 in your total payments from 316 Marketplace for the payment hold to be lifted.

Note: The information found within this policy and the related hyperlinks is for general informational purposes only and is not considered legal advice. This policy may contain links to third-party content, which 316 Marketplace does not warrant, endorse, or assume liability for, and your reliance on such content is solely at your own discretion.

Privacy Policy for Buyers and Sellers on 316 Marketplace

We are committed to protecting the privacy and security of all individuals who use our platform, including buyers and sellers. This Privacy Policy outlines how we collect, use, and safeguard personal information in accordance with applicable laws and regulations.

1. Information We Collect

• Personal Information: When buyers and sellers register an account on 316 Marketplace, we may collect personal in
formation such as name, email address, phone number, and shipping address.
• Transaction Data: We collect information related to transactions conducted on the platform, including purchase history, order details, payment information, and communication between buyers and sellers.
• Device Information: We may gather information about the devices used to access 316 Marketplace, such as IP address, browser type, operating system, and device identifiers.

2. How We Use Your Information

• Transaction Processing: We use personal information to facilitate transactions, process orders, and provide customer support services.
• Communication: We may use contact information to communicate with users about their accounts, orders, promotions, and important updates related to the platform.
• Improvement of Services: We analyse user data to enhance the functionality, usability, and performance of 316 Marketplace, including personalised recommendations and targeted advertising.

3. Information Sharing

• With Sellers: Certain personal information, such as shipping addresses and contact details, may be shared with sellers to fulfil orders and provide customer support.
• With Service Providers: We may engage third-party service providers to assist with various aspects of our operations, such as payment processing, shipping, and marketing. These providers are contractually obligated to handle personal information securely and only for specified purposes.
• Legal Compliance: We may disclose personal information in response to legal obligations, law enforcement requests, or to protect the rights, property, and safety of 316 Marketplace, its users, or others.

4. Data Security

• Encryption: We employ industry-standard encryption protocols to protect data transmission and storage, including Secure Sockets Layer (SSL) technology.
• Access Controls: Access to personal information is restricted to authorised personnel who require it for legitimate business purposes. We implement access controls and authentication mechanisms to prevent unauthorised access.
• Data Retention: We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

5. Your Rights and Choices

• Access and Correction: Users may access, update, or correct their personal information by logging into their accounts or contacting customer support.
• Opt-Out: Users have the option to opt-out of receiving promotional communications from 316 Marketplace by adjusting their email preferences in account settings.

6. Children's Privacy

316 Marketplace is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

7. Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and users will be notified of significant updates via email or through the platform.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at [email protected]

Return Shipping Service Policy

Overview

The Return Shipping Service Policy outlines the procedures and guidelines regarding return shipping for items purchased on 316 Marketplace. It aims to provide clarity and convenience for both sellers and customers in the event of product returns.

How Does it Work?

• Customer-Initiated Returns: When a customer initiates a return for an item purchased on 316 Marketplace, they will be provided with options for return shipping. These options may include prepaid shipping labels provided by the seller or the use of a designated return shipping service.
• Prepaid Shipping Labels: Sellers may choose to provide prepaid shipping labels for customer returns. These labels are generated and sent to the customer by the seller, allowing for convenient return shipping without additional cost to the customer.
• Designated Return Shipping Service: Alternatively, sellers may opt to use a designated return shipping service provided by 316 Marketplace. This service offers customers the option to print a prepaid shipping label or utilise a QR code for easy return shipping. The cost of return shipping may be deducted from the customer's refund.

Additional Guidelines:

• Seller Responsibilities: Sellers are responsible for ensuring that return shipping options are clearly communicated to customers at the time of purchase and during the return process. This includes providing information about whether prepaid shipping labels will be provided or if a designated return shipping service will be used.
• Customer Support: Sellers should be prepared to assist customers with any questions or concerns regarding return shipping. This may include providing instructions on how to use prepaid shipping labels or directing customers to the designated return shipping service.
• Timely Processing: Sellers are expected to process returns and issue refunds promptly upon receiving returned items. Delays in processing returns or issuing refunds may result in a negative customer experience and could impact seller performance metrics.

Frequently Asked Questions:

Q: How will I know if a prepaid shipping label is required for my return?

A: Sellers will specify return shipping instructions at the time of purchase and in the return process. If a prepaid shipping label is required, it will be provided to you by the seller or through the designated return shipping service.

Q: Can I use my own shipping method for returns?

A: In most cases, customers are required to use the provided prepaid shipping label or designated return shipping service. However, if the seller allows for alternative shipping methods, this will be communicated to you during the return process.

Q: How long does it take to receive a refund after returning an item?

A: Refunds are typically processed promptly upon receipt of the returned item by the seller. However, the exact timeline for refund processing may vary depending on the seller's policies and the payment method used for the original purchase.

Q: What should I do if I encounter issues with return shipping?

A: If you encounter any issues with return shipping, such as difficulty accessing or printing a prepaid shipping label, or if you have questions about the return process, you should contact the seller directly for assistance.

Note: This Return Shipping Service Policy is subject to change and may be updated periodically to reflect any revisions or amendments. Sellers and customers are encouraged to review the policy regularly for the most up-to-date information.