Frequently Asked Questions
Visit the 316 Marketplace website, click on the ‘Sell on 316’ button, and follow the registration steps, providing necessary business information and documents.
You will need to provide a government-issued ID, proof of address, a tax identification number, and business registration documents.
No, registering as a seller on 316 Marketplace is free. However, fees are applied based on sales and services used.
The approval process typically takes between 24 to 48 hours, provided all submitted documents are valid and complete.
Yes, sellers can list their products internationally, but must ensure compliance with the shipping and customs regulations of the countries they are shipping to.
You can sell products across various categories, except for prohibited items such as illegal drugs, weapons, and certain hazardous materials. Check the Seller Agreement for a full list of allowed and prohibited items.
Yes, all product listings must include accurate descriptions, clear images, and pricing details. Products must also meet the quality standards set by 316 Marketplace.
Pricing should consider the cost of goods, marketplace fees, shipping, and competitive pricing. 316 Marketplace provides tools to help analyses market trends and pricing strategies.
316 Marketplace offers a Seller University, webinars, and a dedicated support team to assist with setting up your store, understanding policies, and maximizing sales.
Yes, you can import your existing product catalogue to 316 Marketplace through our bulk upload tools, available in the Seller Center.
Sellers can manage inventory through the Seller Center, which allows for real-time tracking, inventory adjustments, and alerts when stock levels are low.
It's crucial to ensure that you have the rights to sell the products you list and that they do not infringe on any patents, trademarks, or copyrights. 316 Marketplace has policies in place to protect intellectual property and will take action on valid infringement claims.
Log into your seller account, navigate to the ‘Inventory’ section, select ‘Add Product’, and follow the prompts to enter product details, upload images, and set pricing.
Yes, 316 Marketplace prohibits the sale of certain items such as firearms, alcohol, tobacco, and counterfeit products. Please review the full list of restricted items in our Seller Agreement.
Each listing must include a clear product title, detailed description, price, product category, SKU, stock quantity, and high-quality images.
Inventory quantities can be updated manually through the Seller Dashboard or automatically synced if you use integrated inventory management software.
Yes, you can configure alerts in the Seller Dashboard to notify you when inventory levels fall below a certain threshold.
Selling out-of-stock items can result in order cancellations and negatively impact your seller rating. It’s important to keep your inventory records accurate and up-to-date.
Consider your cost of goods, marketplace fees, competition, and market demand. 316 Marketplace provides market insights and competitive analysis tools to help with pricing strategies.
Yes, sellers can use the bulk upload feature through CSV files in the Seller Dashboard, which is useful for adding multiple products at once.
Product variations can be managed under a single parent listing with different options for size, colour, or other attributes. This helps maintain cleaner listings and easier inventory management.
Use high-resolution images with neutral backgrounds, multiple angles, and close-ups to showcase your product’s features. Ensure the images accurately represent the product.
Yes, pre-orders are allowed if you can guarantee the availability of the product by a specific date. Be transparent about the expected shipping dates to avoid customer dissatisfaction.
Immediately remove the product listing from 316 Marketplace, notify the platform, and contact all customers who have purchased the recalled item. Follow the guidelines provided by 316 Marketplace for handling recalls.
Ensure you are using the correct email and password. If you've forgotten your password, use the 'Forgot Password' link on the login page to reset it. If issues persist, contact Seller Support for assistance.
If you encounter errors or issues with your listings, review the listing details for any inaccuracies. If you cannot resolve the error, submit a detailed query via the Seller Support portal.
Refresh your page and clear your browser cache. If the dashboard still doesn't update, check for announcements in your seller portal in case there’s a system update or maintenance ongoing that might be affecting the dashboard.
Report technical issues through the Seller Support portal. Include screenshots and a detailed description of the problem to help the technical team understand and address the issue effectively.
You can respond to the review politely and professionally, explaining the situation. If the review violates 316 Marketplace’s policies (e.g., contains offensive language), you can request its removal through Seller Support.
Change your password immediately and review your account for any unauthorized changes. Contact Seller Support urgently to investigate potential security breaches.
Ensure images are optimized (not larger than necessary and saved in web-friendly formats). Limit the use of heavy HTML or scripts in your product descriptions.
Verify your inventory records and update your listings accordingly. If discrepancies continue, investigate potential syncing issues between your inventory management system and the 316 Marketplace platform.
Politely ask the customer to check safe places where the package might have been left and inquire with neighbours. If the issue isn't resolved, consider filing a claim with the shipping carrier and working with the customer to reach a satisfactory resolution.
Check your email and 316 Marketplace notifications for messages explaining why the listings were removed. Address the specified issues and then contact Seller Support to request reinstatement. Ensure compliance with all marketplace policies to avoid future issues.
The Seller Agreement can be accessed directly from your seller dashboard under the "Documents" or "Resources" section. It's important to review this regularly as updates and changes can occur.
Sellers must meet certain criteria including having a business entity registered, compliance with our marketplace policies, and the ability to maintain our minimum service level standards. Specific requirements are detailed in the Seller Agreement.
Yes, all products listed on 316 Marketplace must meet quality standards, including safety compliance and regulatory standards pertinent to the product’s category and the countries they are sold in. Detailed standards are available in the Seller Guidelines document.
Policy updates can occur periodically in response to changes in regulatory requirements, marketplace needs, or operational efficiencies. Sellers will be notified via email and announcements in the seller portal.
Violations can result in actions ranging from listing removals to account suspension, depending on the severity and frequency of the infringement. We encourage sellers to read the Compliance section in the Seller Agreement for more details.
You can report suspected policy violations anonymously through the seller portal under the "Report a Violation" section. Be sure to provide any evidence or specific details to help in the investigation.
Sellers can appeal decisions by submitting a detailed explanation and any supporting documentation through the seller support ticket system. The review process is outlined in the Seller Agreement.
Yes, advertising content must comply with our Advertising Policy, which includes standards for honesty, transparency, and respectfulness towards customers. Prohibited advertising practices are also listed in the policy.
Sellers should familiarise themselves with import/export regulations, customs duties, and local product standards of the countries they ship to. This may require consulting with legal experts or customs brokers.
Use of the 316 Marketplace logos or trademarks requires express written permission from the marketplace. Sellers should refer to the Brand Usage Policy for guidelines and how to request permission.
To set up your payment account, navigate to your seller dashboard, select 'Payment Settings,' and follow the prompts to add your preferred payment method.
Payments are typically disbursed on a bi-weekly basis, with funds transferred to your linked bank account.
Customers can make payments using various methods, including credit cards, debit cards, and electronic payment systems supported by the platform.
Yes, sellers may incur fees such as listing fees, transaction fees, and commission fees, depending on the seller agreement and pricing plan.
Shipping costs are typically included in the total transaction amount and may be absorbed by the seller or passed on to the buyer, depending on the seller's pricing strategy.
If a refund is initiated, the corresponding amount is deducted from the seller's account balance.
Payments are usually processed in the local currency of the marketplace region. Sellers should check the platform's policies regarding multi-currency payments.
Yes, sellers may need to reach a minimum payment threshold before funds are disbursed. Refer to the payment policies for details on thresholds.
Sellers should promptly report any payment discrepancies or issues to the platform's support team for investigation and resolution.
Yes, the platform employs measures to detect and prevent fraudulent activities. Sellers are encouraged to report any suspicious transactions to mitigate risks.
While the standard payment schedule is bi-weekly, sellers may inquire about expedited payment options for exceptional circumstances through customer support.
A payment hold may be applied for various reasons, such as account verification, suspected fraud, or compliance checks. Sellers should review the platform's policies for details on payment holds.
To create promotions, navigate to your seller dashboard, select 'Promotions,' and follow the prompts to set up discounts, deals, or special offers for your products.
Sellers can choose from various promotion types, including percentage discounts, buy-one-get-one (BOGO) offers, free shipping promotions, and bundled discounts.
The platform may charge fees for certain promotional features or premium placement options. Sellers should review the pricing details for promotions before setting them up.
Promotions typically become active within a few hours after setup, although it may take up to 24 hours for changes to reflect across the platform.
Yes, sellers can customise their promotions to target specific customer segments based on factors such as location, purchase history, or demographic data.
Sellers should adhere to the platform's policies regarding pricing accuracy, promotion eligibility, and advertising content to avoid potential violations or penalties.
Sellers can monitor the effectiveness of their promotions through analytics tools provided on the seller dashboard, which track metrics such as click-through rates, conversion rates, and revenue generated.
Yes, sellers can schedule promotions to start and end at designated times, allowing for strategic planning and coordination with sales events or seasonal campaigns.
While there are no strict limits, sellers should avoid excessive or misleading promotions that may detract from the overall shopping experience or violate marketplace policies.
Sellers can access educational materials, tutorials, and customer support channels to learn best practices for creating effective promotions and maximising their impact on sales and visibility.
Order processing times can vary depending on factors such as product availability, seller location, and shipping method. Sellers strive to process orders promptly, typically within 1-3 business days.
Sellers may choose from various shipping carriers and services to fulfil orders, including national postal services, private courier companies, and third-party logistics providers.
Yes, sellers provide tracking information for each order, allowing buyers to monitor the status of their shipments through the order details page on the platform.
Sellers should promptly address any order-related issues reported by buyers by providing assistance, issuing refunds or replacements as needed, and communicating openly to resolve the issue satisfactorily.
Yes, sellers are expected to adhere to packaging standards that ensure the safe and secure delivery of products to customers, including using appropriate packaging materials and providing adequate protection for fragile items.
Sellers should have a clear returns policy in place to handle returned items. Upon receiving a returned item, sellers should inspect it for damage and process refunds or exchanges according to their stated policy.
Yes, sellers may choose to offer expedited shipping services for buyers who require faster delivery, although additional fees may apply for such services.
In the event of a lost or stolen shipment, sellers should work with the shipping carrier to initiate an investigation and file a claim for reimbursement. Sellers may also need to provide evidence of shipment and delivery attempts.
Yes, sellers must comply with marketplace policies and legal regulations regarding the shipment of restricted or prohibited items, such as hazardous materials, weapons, or illegal substances.
Yes, sellers can choose to offer international shipping services to buyers located outside their domestic market, although they may need to comply with additional customs regulations and import/export requirements.
Shipping costs are typically calculated based on factors such as package weight, dimensions, destination location, and selected shipping method. Sellers should provide accurate shipping cost estimates to buyers during checkout.
Sellers can reach out to the marketplace's customer support team or consult available resources and documentation for assistance with resolving order processing or shipping-related issues.
Yes, sellers may choose to offer gift wrapping or personalised packaging services for orders, providing buyers with the option to add special touches to their purchases for an enhanced customer experience.
Sellers should prioritise clear communication, accurate inventory management, timely order processing, and reliable shipping methods to provide buyers with a positive shopping experience and foster long-term customer satisfaction.
316 Fulfilled, also known as Fulfilment by 316 (FBA316), is a service provided by 316 where sellers can store their products in 316 fulfilment centres. When an order is placed, 316 handles picking, packing, and shipping the order to the customer, along with customer service and returns management.
Sellers can enrol in Fulfilment by 316 through their seller account settings. Once enrolled, sellers can create shipments to send their products to 316 fulfilment centres for storage and processing.
Some benefits of using FBA316 include access to 316's extensive fulfilment network, Prime eligibility for products, streamlined order processing, customer service support, and access to 316's return policy.
Fees for FBA316 are calculated based on factors such as storage space used, order handling, and fulfilment fees. Additional fees may apply for optional services such as labelling, prep, and removal orders.
Yes, FBA316 supports international orders, allowing sellers to fulfil orders from customers worldwide. However, additional fees and considerations may apply for international shipping and customs clearance.
316 handles customer service and returns management for orders fulfilled by FBA316. If there is an issue with an order, such as a return or damaged item, 316 will manage the return process and handle any necessary refunds or replacements according to their policies.
Yes, 316 Marketplace supports international selling, allowing sellers from around the world to reach a global customer base.
Currently you can be a marketplace seller if you are in the United Kingdom and Europe. International sellers can typically sell to any country or region supported by 316's marketplace platform, subject to local laws and regulations.
Certain products may be subject to restrictions or regulations in different countries. It's essential to review and comply with local laws and regulations for each target market.
International shipping costs can vary based on factors such as destination, package size, and weight. Utilise 316's shipping calculators or consult with shipping carriers for accurate estimates.
While not mandatory, providing multilingual product listings and customer support can enhance the shopping experience for international customers and may improve sales.
International sellers are responsible for understanding and complying with customs duties and import taxes in destination countries. Consult with local customs authorities or third-party logistics providers for guidance.
Yes, offering multiple payment options can enhance the purchasing experience for international customers. Ensure your payment methods are compatible with the preferences of your target markets.
Establish clear return and refund policies for international orders, considering factors such as return shipping costs and customs regulations. Communicate these policies clearly to customers.
International sellers may incur additional fees such as currency conversion fees, cross-border transaction fees, or international shipping fees. Review 316's fee structure and policies for details.
Optimise your product listings with relevant keywords, high-quality images, and detailed descriptions translated into the languages of your target markets. Consider cultural preferences and local trends when crafting your listings.
